Privacy Policy

Introduction

MedGo Group Limited, a wholly owned subsidiary of MedGo Group Limited (hereinafter referred to as “we”, “us”, “our”, “the Company”, “MedGo” or “MedWise”), respects the privacy rights of all individuals who access or use our websites and mobile applications, participate in MedGo activities, or register to use MedGo services or online content, including but not limited to products and services provided by our partners (collectively, the “Services”).

We are committed to ensuring that all personal data collected, transferred, stored and used by us is handled in accordance with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (the “Ordinance”).

By providing your personal data to us, you are deemed to have read, understood and agreed to this Privacy Notice.

Definition of “Personal Data”

The term “Personal Data” has the meaning ascribed to it under the Ordinance.

Purposes and Use of Personal Data

You are not required to provide any personal data in order to browse or use our website or mobile applications. However, when you participate in MedGo activities or register to use our Services or online content, we may collect your personal data in order to provide the relevant Services to you.

You may choose not to provide personal data to us, but in such circumstances, we may be unable to provide certain Services.

By providing your personal data to us, you consent to MedGo using your personal data in accordance with this Privacy Notice.

The personal data collected from you may be used for the following purposes (including but not limited to):

Identifying you and any accounts you have opened
Providing Services to you
Processing payment instructions related to the Services
Storing your personal data on our systems to avoid repeated data entry
Processing orders, issuing invoices and fulfilling orders
Direct marketing of products and services of our business partners (see Section 9 “Direct Marketing”)
Designing and providing services tailored to your needs
Conducting market research, statistical analysis, behavioural and usage analysis
Analysing customer data and purchasing preferences
Recommending products or services that may be of interest to you
Designing and improving the Company’s website and content to suit your preferences
Providing customer support and services
Handling complaints, account enquiries, claims and/or legal proceedings involving the Company or any party
Preventing and detecting fraud
Audit and compliance purposes
Making disclosures as required by applicable laws, rules or regulations
Any other purposes directly related to the original purpose for which the personal data was collected

Categories of Personal Data Collected

Personal data we may collect includes:

Personal and contact information, such as name, gender, date of birth, identity card number, telephone number, social media links, email address, residential address, mailing address and/or billing address
Account information, including user account details and the first and last four digits of a credit card number
Household income and personal interests
Technical information such as IP address, location data (where permitted by law), browser settings, browsing history and other internet usage records
Telephone numbers and email addresses contained in your address book when you use our interactive services, subject to your confirmation that relevant consent has been obtained

Confidentiality, Disclosure and Security of Personal Data

Unless we have obtained your prior written consent, MedGo will not trade your personal data for profit.

All personal data collected and held by MedGo will be treated as confidential. However, personal data may be disclosed (whether within or outside Hong Kong) where necessary to:

Courts, law enforcement agencies or governmental and regulatory authorities
Our affiliated companies, business partners, vendors, contractors, agents or service providers involved in service delivery, sales, marketing or administration
Any persons owing a duty of confidentiality to the Company, including group members, IT consultants, data processors, auditors, accountants and legal advisers
Banks, financial institutions, insurance companies, credit card issuers or debt recovery service providers

Any questions, comments, suggestions or materials submitted or posted by you on our website (excluding Personal Data) shall be deemed non‑confidential and non‑proprietary. We may use, copy, disclose, distribute or publish such information for service development, promotion or customer‑related purposes.

We take all reasonably practicable steps to ensure that personal data is stored securely. While we endeavour to protect personal data, we cannot guarantee the absolute security of data transmission over the Internet.

Transfer of Personal Data Outside Hong Kong

Where necessary for operational purposes, we may transfer personal data to locations outside the Hong Kong Special Administrative Region for purposes related to, or directly related to, the original purpose of collection.
All such transfers will be carried out in accordance with the Ordinance.

Retention of Personal Data

Where you create login credentials or are provided with a user ID, password or similar security information, you must keep such information confidential and must not disclose it to any third party.

If your email address is used for account login, you must ensure your account details are updated promptly when the email address changes. You are responsible for safeguarding your account in this manner, and we shall not be liable for any resulting loss.

Unless otherwise required by law, MedGo will retain your personal data only for such period as is necessary to fulfil the purpose for which it was collected or a directly related purpose.

Use of Cookies

Cookies are small text files stored on your device when you access our website or mobile applications. We use cookies to:

Identify users during browsing sessions
Collect information on preferences, browsing behaviour and online activity
Track items stored in shopping carts
Conduct analysis and research to improve our Services
Deliver content and advertising relevant to users’ interests
Enhance efficiency, user experience and security

You may disable cookies through your device or browser settings, but doing so may affect certain website or application functionalities.

Direct Marketing

Subject to your prior and express consent, MedGo may use your personal data to send communications such as messages, promotions, offers and marketing information.

We may contact you via email, mobile application notifications, social media platforms, SMS, text/image/video messages, telephone, mail or fax.

Personal data used for direct marketing may include your name, telephone number, contact address, social media links, service profiles, transaction behaviours, browsing records and personal interests.

You may opt out of receiving direct marketing communications at any time through your registered account or via the unsubscribe mechanism provided. Upon receipt of your request, we will cease using your personal data for direct marketing without charge.

Linked Websites

This Privacy Notice applies only to the Company’s website and mobile applications. Our platforms may contain links to third‑party websites. Once you leave our platforms, any personal data you provide to third parties is outside our control, and you access such websites at your own risk.

If you wish to request access to or correction of personal data, or enquire about our data practices or the types of personal data we hold, please contact:

MedGo Group Limited
Telephone: (852) 3689 6712

In the event of any inconsistency between the Chinese and English versions of this Privacy Notice, the English version shall prevail.

This Privacy Notice is reviewed regularly and may be updated from time to time. Any updates will be published on our website.